Troubleshooting Errors
The following troubleshooting steps help you resolve the known issues in Dashboard Designer.
CODE |
DD001 |
TEXT |
Dashboard cannot be opened since it was created using a newer version of the Dashboard Designer application. |
DESCRIPTION |
Newer version dashboard cannot be opened in older version of Dashboard Designer. |
SOLUTION |
Upgrade the designer to the latest version. |
CODE |
DD002 |
TEXT |
You cannot connect to a server with different version. |
DESCRIPTION |
Version conflicts between Dashboard Designer and Dashboard Server. |
SOLUTION |
Upgrade the server or designer to the latest version. |
CODE |
DD003 |
TEXT |
The file that you are trying to open is not a valid dashboard file. |
DESCRIPTION |
The loaded file may either be corrupted or invalid. |
SOLUTION |
The opened file may be altered or corrupted. Please relaunch the application and then open the dashboard. |
CODE |
DD004 |
TEXT |
An error occurred while sending request to the server. |
DESCRIPTION |
There might be a problem with the provided server URL. |
SOLUTION |
- Make sure that your device has been connected to the internet.
- Check whether the server URL is valid.
- Check whether the server is running or not.
If not, start the Dashboard Server from the desktop shortcut or installed location.
|
CODE |
DD005 |
TEXT |
Could not publish the request item as public. |
DESCRIPTION |
Mark as public has been restricted in Dashboard Server. |
SOLUTION |
Enable the ‘Mark dashboard and widget as public’ option in the Dashboard Server’s settings. |
CODE |
DD006 |
TEXT |
The Dashboard Service could not be contacted. |
DESCRIPTION |
Dashboard windows service is not installed in the system. Either install the service or change the preview preference to use IIS. |
SOLUTION |
- Make sure that dashboard windows service is configured or installed.
- IIS Express is required to start the dashboard service. If it is not installed on the machine, please install ( IIS Express) before starting the Dashboard Service.
|
CODE |
DD007 |
TEXT |
The loaded file is not a valid widget file. |
DESCRIPTION |
The loaded dashboard file may either be corrupted or invalid. |
SOLUTION |
The opened file may be altered or corrupted. Please relaunch the application and then open the widget. |
CODE |
DD008 |
TEXT |
The required assembly was not found. |
DESCRIPTION |
One or more required assemblies missing at installation location. It may be either moved or renamed. |
SOLUTION |
Please reinstall the Dashboard Designer application or contact Syncfusion support. |
CODE |
DD009 |
TEXT |
Unable to launch the dashboard. |
DESCRIPTION |
Login information is not valid or invalid dashboard. |
SOLUTION |
The logged-in server is not available.
Dashboard might have been moved or deleted.
|
CODE |
DD010 |
TEXT |
Could not import the requested Excel file. |
DESCRIPTION |
This Excel file is saved in the older Excel 95 format. |
SOLUTION |
This work book has been saved in the older Excel 95 format so import it after upgrading to a newer version. |
CODE |
DD011 |
TEXT |
Access denied to add item. |
DESCRIPTION |
Access denied to the logged-in user. |
SOLUTION |
Please enable write access to user in the Dashboard Server's settings. |
CODE |
DD012 |
TEXT |
An error occurred while opening the web page. |
DESCRIPTION |
Cannot navigate to the requested URL. |
SOLUTION |
Make sure that your device has been connected to the internet. |
CODE |
DD013 |
TEXT |
Could not link the dashboard. |
DESCRIPTION |
Unable to add link to the requested dashboard. |
SOLUTION |
- Please check the URL
- Check whether the requested dashboard is present in server or not.
- Make sure that the device has been connected to the internet
|
CODE |
DD014 |
TEXT |
Invalid user filter file. |
DESCRIPTION |
The loaded user filter file may either be corrupted or invalid. |
SOLUTION |
Check whether the file is in a valid format or not. |
CODE |
DD015 |
TEXT |
Could not import the selected user filter. |
DESCRIPTION |
The user filter file that you are trying to import is not supported with the present data source. |
SOLUTION |
Check whether the data source is available or not. |
CODE |
DD016 |
TEXT |
Could not import the requested item as public. |
DESCRIPTION |
The file type data source cannot be imported as public. |
SOLUTION |
- Check whether the device has been connected to the internet, if the file is connected from the server.
- Check whether the server URL is valid, if the file is connected from the server.
- Check whether read permission is restricted for the current user, if the file is connected from the server.
- Check whether data file exists in the connected location (while added as new data source).
|
CODE |
DD017 |
TEXT |
Invalid Column name |
DESCRIPTION |
There might be a mismatch between the column names or the column does not exist in the connected data source. |
SOLUTION |
The mentioned column may be renamed or deleted from the data source. Please reconfigure the widget or data source. |
CODE |
DD018 |
TEXT |
The connection returned JSON data is invalid. |
DESCRIPTION |
The JSON file that you are trying to connect may be either corrupted or invalid. |
SOLUTION |
Check whether the JSON data is in valid format or not. |
CODE |
DD019 |
TEXT |
Error occurred while converting JSON data into table(s). |
DESCRIPTION |
Improper structural format is designed in JSON file. |
SOLUTION |
Check whether the JSON file is in a valid format or not. |
CODE |
DD020 |
TEXT |
An error occurred while downloading the file from online. |
DESCRIPTION |
Unable to download the file from the given online link due to invalid link or dashboard server running status. |
SOLUTION |
- Check whether your device has been connected to the internet.
- Check whether the shareable link is valid.
- Check whether the server is running or not.
If not, start the Dashboard Server from the desktop shortcut or installed location.
|
CODE |
DD021 |
TEXT |
An error occurred while migrating data to the target server. |
DESCRIPTION |
There might be a problem with internet access or the dashboard data agent service has been stopped. |
SOLUTION |
- Check whether the device has been connected to the internet.
- Check whether the Dashboard Data Agent is running or not.
If not, start the Dashboard Data Agent from the desktop shortcut or installed location.
|
CODE |
DD022 |
TEXT |
An error occurred while sending request to the DIP server. |
DESCRIPTION |
There might be a problem with either provided DIP server URL or credentials or the DIP server has been stopped. |
SOLUTION |
- Check whether your device has been connected to the internet.
- Check if the DIP server URL is valid.
- Check whether the entered username and password are valid.
- Check whether the DIP server is running or not.
If not, start the DIP Server from the desktop shortcut or installed location.
|
If you have faced any other unknown errors while using the Syncfusion Dashboard Designer application, contact us by creating a support incident with the necessary log files.