Troubleshooting Errors

The following troubleshooting steps help you resolve the known issues in Dashboard Designer.

DD001

CODE DD001
TEXT Dashboard cannot be opened since it was created using a newer version of the Dashboard Designer application.
DESCRIPTION Newer version dashboard cannot be opened in older version of Dashboard Designer.
SOLUTION Upgrade the designer to the latest version.

DD002

CODE DD002
TEXT You cannot connect to a server with different version.
DESCRIPTION Version conflicts between Dashboard Designer and Dashboard Server.
SOLUTION Upgrade the server or designer to the latest version.

DD003

CODE DD003
TEXT The file that you are trying to open is not a valid dashboard file.
DESCRIPTION The loaded file may either be corrupted or invalid.
SOLUTION The opened file may be altered or corrupted. Please relaunch the application and then open the dashboard.

DD004

CODE DD004
TEXT An error occurred while sending request to the server.
DESCRIPTION There might be a problem with the provided server URL.
SOLUTION
  1. Make sure that your device has been connected to the internet.
  2. Check whether the server URL is valid.
  3. Check whether the server is running or not.
    If not, start the Dashboard Server from the desktop shortcut or installed location.

DD005

CODE DD005
TEXT Could not publish the request item as public.
DESCRIPTION Mark as public has been restricted in Dashboard Server.
SOLUTION Enable the ‘Mark dashboard and widget as public’ option in the Dashboard Server’s settings.

DD006

CODE DD006
TEXT The Dashboard Service could not be contacted.
DESCRIPTION Dashboard windows service is not installed in the system. Either install the service or change the preview preference to use IIS.
SOLUTION
  1. Make sure that dashboard windows service is configured or installed.
  2. IIS Express is required to start the dashboard service. If it is not installed on the machine, please install ( IIS Express) before starting the Dashboard Service.

DD007

CODE DD007
TEXT The loaded file is not a valid widget file.
DESCRIPTION The loaded dashboard file may either be corrupted or invalid.
SOLUTION The opened file may be altered or corrupted. Please relaunch the application and then open the widget.

DD008

CODE DD008
TEXT The required assembly was not found.
DESCRIPTION One or more required assemblies missing at installation location. It may be either moved or renamed.
SOLUTION Please reinstall the Dashboard Designer application or contact Syncfusion support.

DD009

CODE DD009
TEXT Unable to launch the dashboard.
DESCRIPTION Login information is not valid or invalid dashboard.
SOLUTION The logged-in server is not available.
Dashboard might have been moved or deleted.

DD010

CODE DD010
TEXT Could not import the requested Excel file.
DESCRIPTION This Excel file is saved in the older Excel 95 format.
SOLUTION This work book has been saved in the older Excel 95 format so import it after upgrading to a newer version.

DD011

CODE DD011
TEXT Access denied to add item.
DESCRIPTION Access denied to the logged-in user.
SOLUTION Please enable write access to user in the Dashboard Server's settings.

DD012

CODE DD012
TEXT An error occurred while opening the web page.
DESCRIPTION Cannot navigate to the requested URL.
SOLUTION Make sure that your device has been connected to the internet.

DD013

CODE DD013
TEXT Could not link the dashboard.
DESCRIPTION Unable to add link to the requested dashboard.
SOLUTION
  1. Please check the URL
  2. Check whether the requested dashboard is present in server or not.
  3. Make sure that the device has been connected to the internet

DD014

CODE DD014
TEXT Invalid user filter file.
DESCRIPTION The loaded user filter file may either be corrupted or invalid.
SOLUTION Check whether the file is in a valid format or not.

DD015

CODE DD015
TEXT Could not import the selected user filter.
DESCRIPTION The user filter file that you are trying to import is not supported with the present data source.
SOLUTION Check whether the data source is available or not.

DD016

CODE DD016
TEXT Could not import the requested item as public.
DESCRIPTION The file type data source cannot be imported as public.
SOLUTION
  1. Check whether the device has been connected to the internet, if the file is connected from the server.
  2. Check whether the server URL is valid, if the file is connected from the server.
  3. Check whether read permission is restricted for the current user, if the file is connected from the server.
  4. Check whether data file exists in the connected location (while added as new data source).

DD017

CODE DD017
TEXT Invalid Column name
DESCRIPTION There might be a mismatch between the column names or the column does not exist in the connected data source.
SOLUTION The mentioned column may be renamed or deleted from the data source. Please reconfigure the widget or data source.

DD018

CODE DD018
TEXT The connection returned JSON data is invalid.
DESCRIPTION The JSON file that you are trying to connect may be either corrupted or invalid.
SOLUTION Check whether the JSON data is in valid format or not.

DD019

CODE DD019
TEXT Error occurred while converting JSON data into table(s).
DESCRIPTION Improper structural format is designed in JSON file.
SOLUTION Check whether the JSON file is in a valid format or not.

DD020

CODE DD020
TEXT An error occurred while downloading the file from online.
DESCRIPTION Unable to download the file from the given online link due to invalid link or dashboard server running status.
SOLUTION
  1. Check whether your device has been connected to the internet.
  2. Check whether the shareable link is valid.
  3. Check whether the server is running or not.
  4. If not, start the Dashboard Server from the desktop shortcut or installed location.

DD021

CODE DD021
TEXT An error occurred while migrating data to the target server.
DESCRIPTION There might be a problem with internet access or the dashboard data agent service has been stopped.
SOLUTION
  1. Check whether the device has been connected to the internet.
  2. Check whether the Dashboard Data Agent is running or not.
  3. If not, start the Dashboard Data Agent from the desktop shortcut or installed location.

DD022

CODE DD022
TEXT An error occurred while sending request to the DIP server.
DESCRIPTION There might be a problem with either provided DIP server URL or credentials or the DIP server has been stopped.
SOLUTION
  1. Check whether your device has been connected to the internet.
  2. Check if the DIP server URL is valid.
  3. Check whether the entered username and password are valid.
  4. Check whether the DIP server is running or not.
  5. If not, start the DIP Server from the desktop shortcut or installed location.

Unknown Errors

If you have faced any other unknown errors while using the Syncfusion Dashboard Designer application, contact us by creating a support incident with the necessary log files.