Troubleshooting Errors

The following troubleshooting steps help you resolve the known issues in Dashboard Designer.

DD001

CODE	DD001
TEXT	Dashboard cannot be opened since it was created using a newer version of the Dashboard Designer application.
DESCRIPTION	Newer version dashboard cannot be opened in older version of Dashboard Designer.
SOLUTION	Upgrade the designer to the latest version.

CODE	DD002
TEXT	You cannot connect to a server with different version.
DESCRIPTION	Version conflicts between Dashboard Designer and Dashboard Server.
SOLUTION	Upgrade the server or designer to the latest version.

CODE	DD003
TEXT	The file that you are trying to open is not a valid dashboard file.
DESCRIPTION	The loaded file may either be corrupted or invalid.
SOLUTION	The opened file may be altered or corrupted. Please relaunch the application and then open the dashboard.

CODE	DD004
TEXT	An error occurred while sending request to the server.
DESCRIPTION	There might be a problem with the provided server URL.
SOLUTION	Make sure that your device has been connected to the internet. Check whether the server URL is valid. Check whether the server is running or not. If not, start the Dashboard Server from the desktop shortcut or installed location.

CODE	DD005
TEXT	Could not publish the request item as public.
DESCRIPTION	Mark as public has been restricted in Dashboard Server.
SOLUTION	Enable the ‘Mark dashboard and widget as public’ option in the Dashboard Server’s settings.

CODE	DD006
TEXT	The Dashboard Service could not be contacted.
DESCRIPTION	Dashboard windows service is not installed in the system. Either install the service or change the preview preference to use IIS.
SOLUTION	Make sure that dashboard windows service is configured or installed. IIS Express is required to start the dashboard service. If it is not installed on the machine, please install ( IIS Express) before starting the Dashboard Service.

CODE	DD007
TEXT	The loaded file is not a valid widget file.
DESCRIPTION	The loaded dashboard file may either be corrupted or invalid.
SOLUTION	The opened file may be altered or corrupted. Please relaunch the application and then open the widget.

CODE	DD008
TEXT	The required assembly was not found.
DESCRIPTION	One or more required assemblies missing at installation location. It may be either moved or renamed.
SOLUTION	Please reinstall the Dashboard Designer application or contact Syncfusion support.

CODE	DD009
TEXT	Unable to launch the dashboard.
DESCRIPTION	Login information is not valid or invalid dashboard.
SOLUTION	The logged-in server is not available. Dashboard might have been moved or deleted.

CODE	DD010
TEXT	Could not import the requested Excel file.
DESCRIPTION	This Excel file is saved in the older Excel 95 format.
SOLUTION	This work book has been saved in the older Excel 95 format so import it after upgrading to a newer version.

CODE	DD011
TEXT	Access denied to add item.
DESCRIPTION	Access denied to the logged-in user.
SOLUTION	Please enable write access to user in the Dashboard Server's settings.

CODE	DD012
TEXT	An error occurred while opening the web page.
DESCRIPTION	Cannot navigate to the requested URL.
SOLUTION	Make sure that your device has been connected to the internet.

CODE	DD013
TEXT	Could not link the dashboard.
DESCRIPTION	Unable to add link to the requested dashboard.
SOLUTION	Please check the URL Check whether the requested dashboard is present in server or not. Make sure that the device has been connected to the internet

CODE	DD014
TEXT	Invalid user filter file.
DESCRIPTION	The loaded user filter file may either be corrupted or invalid.
SOLUTION	Check whether the file is in a valid format or not.

CODE	DD015
TEXT	Could not import the selected user filter.
DESCRIPTION	The user filter file that you are trying to import is not supported with the present data source.
SOLUTION	Check whether the data source is available or not.

CODE	DD016
TEXT	Could not import the requested item as public.
DESCRIPTION	The file type data source cannot be imported as public.
SOLUTION	Check whether the device has been connected to the internet, if the file is connected from the server. Check whether the server URL is valid, if the file is connected from the server. Check whether read permission is restricted for the current user, if the file is connected from the server. Check whether data file exists in the connected location (while added as new data source).

CODE	DD017
TEXT	Invalid Column name
DESCRIPTION	There might be a mismatch between the column names or the column does not exist in the connected data source.
SOLUTION	The mentioned column may be renamed or deleted from the data source. Please reconfigure the widget or data source.

CODE	DD018
TEXT	The connection returned JSON data is invalid.
DESCRIPTION	The JSON file that you are trying to connect may be either corrupted or invalid.
SOLUTION	Check whether the JSON data is in valid format or not.

CODE	DD019
TEXT	Error occurred while converting JSON data into table(s).
DESCRIPTION	Improper structural format is designed in JSON file.
SOLUTION	Check whether the JSON file is in a valid format or not.

CODE	DD020
TEXT	An error occurred while downloading the file from online.
DESCRIPTION	Unable to download the file from the given online link due to invalid link or dashboard server running status.
SOLUTION	Check whether your device has been connected to the internet. Check whether the shareable link is valid. Check whether the server is running or not. If not, start the Dashboard Server from the desktop shortcut or installed location.

CODE	DD021
TEXT	An error occurred while migrating data to the target server.
DESCRIPTION	There might be a problem with internet access or the dashboard data agent service has been stopped.
SOLUTION	Check whether the device has been connected to the internet. Check whether the Dashboard Data Agent is running or not. If not, start the Dashboard Data Agent from the desktop shortcut or installed location.

CODE	DD022
TEXT	An error occurred while sending request to the DIP server.
DESCRIPTION	There might be a problem with either provided DIP server URL or credentials or the DIP server has been stopped.
SOLUTION	Check whether your device has been connected to the internet. Check if the DIP server URL is valid. Check whether the entered username and password are valid. Check whether the DIP server is running or not. If not, start the DIP Server from the desktop shortcut or installed location.

If you have faced any other unknown errors while using the Syncfusion Dashboard Designer application, contact us by creating a support incident with the necessary log files.